Lowe’s is a Fortune 500 company operating over 2,000 stores and employing over 300,000 people throughout the United States, Canada, and Mexico. The company receives around 400,000 job applications a year, but hires a little over 20,000 people. In other words, getting a job at Lowe’s is difficult, especially due to the candidate assessment process and the in-person interview.
If you are passionate about home improvement and want to work in one of the largest American companies, you need to prepare well. If you prove you are a great asset for the company, you will be happy with the job and its benefits. However, you have to pass the tests and especially the interview. Today we will discuss in detail six must-know questions and answers for a Lowe’s interview.
The Evaluation Process in Short
No matter what position you applied for at Lowe’s, you will probably go through an initial interview first. This session will usually take about 30-45 minutes and its purpose is to allow people at Lowe’s know you a bit better. The second part of the interview will take longer and will focus on skills and personality traits.
We strongly recommend you learn more about Lowe’s interview questions and answers for the positions of cashier, customer service associate,anddepartment manager before you arrive at the interview. The recruiters want the perfect match for each position and the questions often feature tricky issues that assess both your professional attitude and your personal strengths.
Our recommendation is to analyze each job-centric question and do your homework well. Besides that, Lowe’s is looking for people with good communication skills and an ease in properly dealing with people and situations. For this reason, let us discuss the six general questions you need to prepare for at an interview with this company.
6 General Questions and Answers at Lowe’s
The next six questions represent the fundamentals of a Lowe’s interview. For specific positions, these questions will take a more focused approach on the specifics of each job. However, if you applied for a cashier position, do not think they will not want to assess your leadership abilities besides you customer-service ones.
1. How would you deal with an irate customer?
It sounds good on paper to say that you would keep calm and composed, use a civilized tone to explain the customers what he/she needs to hear, help the customer find an item or even refund an item within the boundaries of the company policy and so on.
The problem with such answer is that it is an ideal, flawless one. However, Lowe’s hires people for honesty, accountability, responsibility, and problem solving skill. The good answer here is to describe a similar situation you solved successfully, emphasizing on your communication and negotiation skills, the steps you took to solve the client’s problem, the attitude of the customer after you managed the situation, and so on.
Lowe’s knows you do have feelings and that some clients cross many lines. However, your best asset is your customer-centered attitude and your conflict-solving skills.